Instant messaging current exists in most companies, even if it is not a sanctioned application. Ensure that no customer communications are lost and improve employee productivity with the IM Policy Manager for Salesforce.com. Primary features and benefits are listed below including unique features, only available from Presensoft.
Our hosted services model works well with Salesforce.com customers desire to drive IT costs out of the business while improving productivity for every employee, even those working at home or on the road with office PCs
IM Policy Manager for Salesforce.com Data Sheet (PDF File)
IM RecordingCapture and record all IM conversation in Salesforce.com Contact and Lead Account Histories, in real time, for every user in the company including inside the office or wherever s/he may travel. Also maintains details about the exact computer where IM conversations took place for forensics purposes. |
Auto Call UpAutomatically call up Contact and Lead pages when the IM window opens to help employees review customer information and place follow up activities in related accounts. |
ReportingDisplay non-identified external buddy IDs which have contacted your employees to ensure IM use is limited to work related activities. |
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One Click Buddy Name AdditionAutomated notification of missing external buddy names in Salesforce.com. |
Includes All IM Policy Manager FeaturesIM Policy Manager for Salesforce.com includes all features such as personal disclaimers, IM restriction, file and web blocking, and version control. |
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